• The order procedure from our website is as simple as possible in order to allow you to place your order in minutes. Detailed information on how to complete your purchase with us can be found in the shopping guide "How to Buy" .

      • Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.

      • Yes, you can pick up your order from a Celestino store in Greece. During checkout, select “Pick up from a Celestino store” at “Shipping method selection” field and then choose from the dropdown list a store that is convenient for you. You have to pick up the order from the store within 30 days. After a 30-day period, the order will be returned to our headquarters and you will have to arrange a new delivery by calling at +30 212 214 4444. Please, keep in mind that store pick up option is only available for prepaid orders and there is no option for payment at the store.

      • No you cannot reserve a product neither at our e-shop nor at our stores.

      • Yes, you can change or cancel your order by contacting our customer service at +30 212 214 4444 or at contact@celestinofashion.com

      • You can contact our customer service (by calling +30 212 214 4444, via Facebook or via e-mail: contact@celestinofashion.com), knowing the product reference that you are interested in, to inform you about its availability at our stores.

      • You can place an order through Facebook, knowing the product reference codes you would like to order. Orders placed through Facebook are shipped by courier and can only be paid by cash on arrival. You cannot place an order through Instagram.

      • Tap the Instagram post to reveal the product name and price. Tap once more to view the product description and visit our website to shop the item. Otherwise, you can visit the link: here and complete your purchase through our website.

      • Our products are displayed on our site as they actually are. Due to differences in monitors, colours of products may appear different to those shown on the site. Differences may also occur in case of handmade products or products that have undergone a special processing. In this case, we make sure that is mentioned in the product description (Photo may differ from actual item in terms of color).

      • You can receive it at a private address (via courier), at an ACS drop point or a Celestino store.

      • Delivery times and shipping cost depend on the shipping method you select. For more information please visit the following link here

      • You can contact ACS at +30 210 8190 000, knowing the tracking number of your order, which can be found in the confirmation email or in the text message you received.

      • Your card may have been declined for one of the following reasons: The card may be expired: check that your card is not past its expiry date. You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases. You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

      • Your bank account is charged at the time your order is placed.

      • Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled. You can learn more about transaction security at the link here , under "Transaction Security".

      • When you make a return, the amount of the returned products is added as a “credit balance” or “account balance” to your Celestino account. In particular, the credit balance is added to your “wallet”. You can request from our customer care to transfer this amount to a bank account. Otherwise, you can use it to place an order from our e-shop in which case the amount of the credit balance will be deducted from your order.

      • The account balance can only be used for purchases from the e-shop.

      • To create a Celestino account, select "SIGN IN / REGISTER" in the upper right corner of your screen and then select "REGISTER" in the "I am a new user" field and enter the necessary information. You can also register with Facebook. If you registration is successful, you will receive a confirmation e-mail.

      • All the information you share with us is private and confidential. Get all the details about the security of your personal data at the link here in the "Data Protection" section.

      • If you have forgotten your password, you can recover it from "Login - Forgot your password?" section and enter the e-mail address you used when you signed up. Then you will receive an e-mail with a new temporary password that you can use to enter the site.

      • If for any reason fail to sign in to your account, you can contact our customer care department by calling at +30 212 214 4444 or through e-mail at: contact@celestinofashion.com to guide you step by step in resetting your account.

      • At Celestino we recommend having a user account for your convenience, so you can enjoy the best navigation and shopping experience. The Celestino account gives you the following benefits: Save your details (address, pricing information, etc.). Keep track of your order. Save your favorite products. Easy manage of your "wallet" and your account balance. View your order history. Contact more easily with customer service.

      • You have the right to return the entire order or part of it within a 15-day period from the day you received it.

      • In order to return an item you should fill out the return form, enclose it in the parcel and send it back with ACS at our own charge. The product should be in good condition, as it was received, with all the labels and barcodes included. For hygiene reasons, products with red markings cannot be returned. When we receive and check your return, you will receive a message from Celestino that will inform you of your credit balance. You can then place a new order on our page or by phone and this amount will be deducted from your total payment amount. If you would like a refund, you can visit here and fill in the details to receive the amount of the credit balance in your chosen account within 2 business days. Alternatively, contact customer service at +30 212 214 4444to place the request by phone.

      • If you received accidentally an item that you did not order or you received a faulty product, please follow the same procedure as a simple return. In the return form, select the option “Other” and note the defect. In this case, you will also be refunded the shipping charges.

      • You can exchange them at any Celestino store from the following list: here within 15 days by selecting from the products available to it and by showing the receipt.

      • After the return is approved (items must be in perfect condition and have their inside labels), you will receive a text message from Celestino that will inform you of your credit balance. You can visit here and fill in the details to receive the amount of the credit balance in your bank account of your choice within 2 business days. Alternatively, contact customer service at +30 212 214 4444 to place a request by phone.

      • If you ordered from our e-shop using a credit card or Paypal, the refund will be added to your credit card/Paypal card within 4 days. You can choose to keep the amount as a credit balance in the Celestino wallet and this amount will be deducted from your next order.

      • You can find the form at the bottom of our Homepage on the bottom. You can enter your e-mail address in the field “your email” and then click subscribe. Now you will receive information about exclusive offers and updates!

      • You can easily cancel your subscription by clicking on the link that appears at the end of any newsletter and click “unsubscribe from this list”.

      • Gift cards can be used for purchases at any physical Celestino store. The cardholder can make a purchase equal to the amount stated on the Gift card. You can purchase a Gift Card at any physical Celestino store or at celestinofashion.com. You can also use a Gift Card as an actual gift for your loved ones.

      • There are 3 options available: 20€ , 30€ and 100€

      • The Gift card is valid for 3 years.

      • An e-Giftcard can be used for online purchases through our website. When you are at the payment stage, enter the code of the e-Giftcard in the "ADD COUPON CODE" field and click “USE CODE”. You will then be able to see the discount reflected in the final purchase amount.

      • Discount codes are entered just before completing payment and finalizing the order. When you are at the payment stage, enter the coupon code in the "ADD COUPON CODE" field and click “USE CODE”. You will then be able to see the discount reflected in the final purchase amount. Coupon codes are valid exclusively for one use on the online store.

      • We announce our promotions on our website and through social media and newsletters.

      • You can follow us on social media (which can be found at the bottom of the Homepage) and follow the steps as described under the corresponding post.

      • After the end of the competition, the winners are notified by a personal message from Celestino team. Also the winners are announced on Celestino's social media.

      • You can find the closest Celestino shop by clicking on the link below: Stores

      • Yes, the prices that appear on the website and those marked on tags are the same, except in the case of specific promotional activities.

      • You can contact our customer service, either by phone or via Facebook, knowing the product code you are interested in, so that we can inform you about its availability in the stores that serve you.

      • No reservation is possible.

      • Yes, the prices that appear on the website and those marked on tags are the same, except in the case of specific promotional activities.

      • Celestino carries out sales during specific period dates as they are imposed by the Greek legislation. However you can find all year long, special offers on our website Here

      • The prices marked on tags and e-shop are final and there is no possibility of any further deduction.

      • A wishlist is a feature that allows you to create a personalized list of products you like or want to buy later. Your wishlist is connected to your Celestino account and helps you keep track of the items you like. You can transfer products from your wishlist to your cart and vice versa. By adding a product to your wishlist, the item will not be reserved. The products in your wishlist will remain there for 2 weeks, regardless of whether they are available or not.

      • You may contact the wholesale department at 212 214 8080 and ask for pricing and ordering information.

      • You may contact us at +30 212 214 4444 and you can also reach us by email at contact@celestinofashion.com Customer service hours: Monday to Friday from 8:30 to 21:00 & Saturday 09:00 - 17:00.